Frequently Asked Questions

Quick answers about counseling, applications, payments, and support.

How do I connect with my assigned counselor?

Once you book a service, we assign a specialized study abroad consultant to your profile. They will reach out to you via email or phone within 24 hours to schedule your initial consultation.

Do you offer refunds?

For counseling and advisory services, refunds are subject to our refund policy. Once profile reviews and document processing have commenced, fees are non-refundable.

What payment methods are accepted?

We accept payments via major credit/debit cards, UPI, net banking, and digital wallets securely on our platform.

How can I track my counseling applications?

You can sign in and visit the "My Applications" page under your account to view all your active counseling submissions, matching status, and receipt history.

Who can I contact if I do not receive my confirmation?

If you do not receive a booking confirmation email within a few minutes, check your spam folder or contact our helpline at support@educazi.com or +91 8129870556.

Need more help?

Our team is here to help with counseling selection, profile reviews, applications, and study abroad visa support.